The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

3 Ways to Be a Successful Steward of Safety

June 27, 2017

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your guests, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

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The 4 Things Disney Can Teach You About Customer Service

April 25, 2017

One thing is for sure.

We all know you don’t have to visit Disney every day, weekend, or even every year to remember the impact it made on your life.

Experiencing the Disney ethos for the first time changes you, whether you’re a child or an adult.

Disney Cast Members (as they’re referred to) are trained from day one to deliver an experience worth writing about.

That’s why we’re writing about them.

With decades of life-changing experiences under their belt, it’s simple to understand that Disney is the guiding light for customer service.

Walt Disney said, “You reach a point where you don’t work for money.”

Simply put, the money exchange is not relevant to the memories that you want to create for your customers.

Provide a great experience, exceed customer expectations, and plenty of positive memories are created.

Oh and by the way….if you’re doing this, the money will follow.

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The 4 Steps to Improving Communication Across Departments

April 06, 2017

Communication among departments on the days leading up to each event is always a challenge.

The chaos that results from bad communication is stressful enough.

But, the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning. Sound familiar?

How do you take control of all the chaos? How do you begin improving communication among all departments while getting the details you need on time?

Poor communication can have disastrous consequences. Don’t you think so?

It’s even worse when it accumulates and affects all areas of your operation. Right? Painful – we know.

But, don’t worry. You can fix it.

Let’s first consider why there may be a breakdown.

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How to Prevent an Oscar-Like Blunder in Your Operation

March 02, 2017

Did you watch the Oscars Sunday?

It was “crazy,” and certainly one that all 32.9 million viewers won’t forget.

According to the latest NPR article by Linda Holmes entitled “A Shocking Ending Caps A Big Oscar Night For 'Moonlight” the night didn’t end the way it started, by a long shot.

Holmes writes, “For quite a while, Sunday night's Oscars seemed fairly tame. La La Land, the retro musical with Emma Stone and Ryan Gosling, came into the Oscars as a favorite, having tied the nomination record with a total of 14.

She continues that “by the time they prepared to announce best picture, La La Land had gone on a late run and nabbed six awards: for production design, cinematography, best original score, best original song ("City Of Stars"), best actress (Stone) and best director. Its path to best picture seemed clear.”

Or, did it?

Keep reading; because this is where the night gets interesting.

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It's Time to Reevaluate Your Emergency Management Plan

November 19, 2015

On Tuesday, November, 17 the FBI along with many other law enforcement agencies conducted security training at Levi’s Stadium in preparation for Super Bowl 50 in February.

The training involved SWAT teams, bomb and hazardous materials (HAZMAT) units, and medical staff. Over 100 people participated, inclusive of helicopters that flew over the stadium.

Rick Smith, a former FBI agent, and training participate made a precise, extremely important, and intriguing comment that caught our attention:

“It takes the coordination in the event something happens. Every time there’s a major event there’s a problem with radio.”

This statement really got us thinking.

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