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Providing Insight for the World’s Greatest Properties

5 Must-Know Traits of the Best Guard Tour Systems

May 23, 2017

Your security team is busy.

Their to-do list is endless.

They’re always busy picking up the pieces of the last issue or incident. They’re always falling behind.

You can’t figure out the issue, and it’s really frustrating for you.

They finally stopped using the legacy time-stamping guard tour system you’ve had deployed for the past decade.

You’re confident in their training.

You even moved them over to an “advanced” system that uses a mobile app.

But, it seems like your team isn’t any happier and are still struggling to stay ahead.

Maybe your problem could be the new solution.

Many solution providers claim they’ve got the latest and greatest guard tour system.

But, how many of them have spent years working with security teams? How many of them understand what your team needs?

Ask your team how seamless and robust the system is. Just because it’s the latest solution – that doesn’t make it the best.

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4 Must-Know Scenarios That Require Valuable Solutions [Infographic]

May 02, 2017

“I’m tired of this,” you growl.

“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.

Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.

You start listing everything wrong with your operation. Nick smiles.

  • “Confusing procedures prevent efficiency and effectiveness.”
  • “Incident calls get overlooked due to lack of resources and time to respond.”
  • “Incomplete documentation leads to legal battles and finger-pointing.”
  • “Radio traffic clogs communication lines and prevents the exchange of critical information.”
  • “No one is aware of the things that I know are occurring.”

You finally stop, because you realize this list can go on and on.

Nick looks at you, picks up his dry erase marker, and takes control.

“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.

Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:

  • Quickly respond to incidents
  • Complete accurate and digital reports
  • Check off pertinent inspection items
  • Report potential hazards

You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”

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You Need a Unified Solution (Not Individual Tools) [Infographic]

January 31, 2017

Overseeing all the aspects of your operation can be tough.

It’s especially challenging when each of your departments uses various “solutions” to help control what’s occurring.

You know what we’re talking about today. Don’t you?

From one department to the next, you’re charged with making things run smoothly. But, each department is using a different tool.

Does this sound like your property? It’s overwhelming – even for a professional like you.

Most properties run their operations at a disadvantage because of the disjointed nature of their technology.

Nothing is united and working together. We're talking about your tools.

This inherent flaw of individual tools is what leaves you always wondering whether public safety got the information they needed about the incident from last night.

Or, when a chair breaks, your command center makes an incident of it but has to print out or email the information to the maintenance team.

Why all the inefficiencies?

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You Need a Unified Solution (Not Individual Tools)

November 29, 2016

You oversee all operations for your property.

Besides your family, it’s your life.

You believe you’re excellent at it too. But, you always feel like you hit too many bottlenecks when trying to get work done.

Since you run the entire operation, from concessions to security, you have a lot of moving parts to keep your eyes on day to day.

This responsibility makes it difficult to ensure nothing slips through the cracks.

Your security team uses software for their guard tours.

Public safety uses another system – you can’t remember the name – for managing issues, incidents, and other miscellaneous requests that happen throughout the property.

Not to mention, your engineering team requires your team to write up a work order and then forward it to them. Then, they enter the work order into their CMMS software.

We counted three different systems right there. Each different system sends you a separate report, formatted a different way, and each has their faults that you must overcome each week to assess the information.

How is this efficient in any way? It’s not.

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4 Must-Know Scenarios That Require Valuable Solutions

November 10, 2016

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things. From unhappy guests to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter on a daily basis, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this. They have systems and processes in place to handle it all. Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

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