The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

Top 4 Reasons Why You Need Mobile Apps for Events

June 06, 2017

“Received call from a guest. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”

You hear this over the radio as you walk into the command center.

“How are we doing,” you ask your operations manager, Kristine.

She nods and continues her radio call.

“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John. A few minutes later he responds.

“Yes, I’m here, but no one else is.”

You look at Kristine and shake your head in frustration. She’s frustrated too.

What’s happening here?

Are your teams ignoring calls? Are they missing the calls because there is too much noise over the radio? How are things getting overlooked?

What’s causing this inefficiency?

The confusion continues as your command center team tries to get personnel to the location.

Five minutes goes by. Seven minutes.

Now, it has been 15 minutes.

“We’re all leaving now. We took care of everything,” John calls in.

“What do you mean we’re all leaving,” Kristine responds.

“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.

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4 Must-Know Scenarios That Require Valuable Solutions [Infographic]

May 02, 2017

“I’m tired of this,” you growl.

“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.

Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.

You start listing everything wrong with your operation. Nick smiles.

  • “Confusing procedures prevent efficiency and effectiveness.”
  • “Incident calls get overlooked due to lack of resources and time to respond.”
  • “Incomplete documentation leads to legal battles and finger-pointing.”
  • “Radio traffic clogs communication lines and prevents the exchange of critical information.”
  • “No one is aware of the things that I know are occurring.”

You finally stop, because you realize this list can go on and on.

Nick looks at you, picks up his dry erase marker, and takes control.

“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.

Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:

  • Quickly respond to incidents
  • Complete accurate and digital reports
  • Check off pertinent inspection items
  • Report potential hazards

You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”

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Free up Radio Communication Channels With Mobile Apps

March 14, 2017

Your experience in Proactive Operations got you the Director position at your new property.

It’s just like any other event for your new team. But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements. So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio. Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

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How to Prevent Adverse Weather From Battering Your Operation

January 26, 2017

“Multiple destructive storm systems damaged property and killed at least 19 people over the weekend, and continued to batter much of the U.S. with rain, snow and wind today,” writes Rebecca Hersher in her latest NPR article, “Destructive Storms Soak, Batter And Bury Communities Around The Country.”

Hersher confirms that “All 19 reported deaths were in the South, where apparent tornadoes ripped through towns over the weekend, damaging and destroying buildings in multiple states.”

"Trailers are just flat, just laid on top of people," Debbie Van Brackel, a volunteer EMT in Adel, Ga., told the Atlanta Journal-Constitution on Sunday. "You need a bulldozer to pull it off. Trailers are upside down."

According to Hersher’s NPR article, “The newspaper reported that 15 people died in the southern part of the state, including seven people in a mobile home community in Adel and four people in the town of Albany, Ga.” Click here to read more.

Each and every one of us at ISS 24/7 would like to extend our prayers and condolences to the families affected by these destructive storms, and the relatives of the victims taken by these disasters.

Patrick Marsh of the Storm Prediction Center in Norman, Okla., told The Associated Press that “39 possible tornadoes were reported in the Southeast over the weekend. Of those, most were reported in Georgia,” Hersher continues.

The destruction did not stop there. Please read Hersher’s article to see how these destructive storms significantly impacted various parts of the United States this week.

These tragedies highlight the importance of preparing your property for unexpected adverse weather that could “batter and bury” your operation.

The outcome can change quickly, and you must be ready for what’s coming.

Lives are at stake.

Read more →

4 Must-Know Scenarios That Require Valuable Solutions

November 10, 2016

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things. From unhappy guests to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter on a daily basis, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this. They have systems and processes in place to handle it all. Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

Read more →

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