“Received call from a guest. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”
You hear this over the radio as you walk into the command center.
“How are we doing,” you ask your operations manager, Kristine.
She nods and continues her radio call.
“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John. A few minutes later he responds.
“Yes, I’m here, but no one else is.”
You look at Kristine and shake your head in frustration. She’s frustrated too.
What’s happening here?
Are your teams ignoring calls? Are they missing the calls because there is too much noise over the radio? How are things getting overlooked?
What’s causing this inefficiency?
The confusion continues as your command center team tries to get personnel to the location.
Five minutes goes by. Seven minutes.
Now, it has been 15 minutes.
“We’re all leaving now. We took care of everything,” John calls in.
“What do you mean we’re all leaving,” Kristine responds.
“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.