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How to Choose Lost and Found Software for Your Property

July 11, 2017

Have you ever wondered if there was an easier and less expensive way to enhance customer experience and build loyalty?

We sure have.

Because let’s be real, losing an item at a property is such a bummer for your customers.

Forget about the trek to find the Lost and Found department to report the lost item, which just feels like salt on a wound; or the problem for you to manage everyone’s lost and found property.

Losing a personal possession can affect your customers’ overall experience and how your staff manages this experience can impact it as well.

The important thing to know is solution providers understand your pain.

That’s why lost and found software for all types of properties exist.

Lost and found items are affecting your bottom line, whether you oversee security operations, multiple housing units, sports events, convention centers, hotels, music festivals, airports, or ski resorts.

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What If Tom Brady's Stolen Jersey Was Just Lost?

March 23, 2017

“Quarterback Tom Brady led the New England Patriots to one of the greatest comebacks in football history at the Super Bowl this year. Immediately afterward, his game-winning jersey was stolen from the Patriots' locker room in Houston,” writes Merrit Kennedy in their recent NPR article entitled “Tom Brady's Stolen Jersey Found With 'Member Of The International Media.”

According to Kennedy’s article, “Brady has estimated that the jersey is worth $500,000, as NPR has reported. He appears visibly annoyed in the locker room video captured by Alan Springer of Yahoo Sports. "I absolutely, 100 percent put it in my bag," Brady says despairingly as he searches through his possessions for the lost jersey.”

That’s a big ticket item to steal!

But, the good news is that the jersey – and his jersey from the 2015 win over the Seattle Seahawks – were both found in Mexico.

The unfortunate news is that both jerseys were in possession by a credentialed member of the international media.

Of course, this event got us thinking about your operation.

Brady’s Super Bowl LI jersey missing is bad enough on its own, but no one even realized his 2015 jersey was missing as well.

That’s a lot of money in memorabilia.

But, what if Tom Brady’s jersey was not stolen, but simply lost? And, your property was center stage in this incident?

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How to Choose Lost & Found Software for Your Property [Infographic]

February 21, 2017

Do you know of an easier and less expensive way to enhance customer experience and build loyalty?

We all know this: losing an item at your property is such an annoyance for your customers.

Forget about the slog to find the Lost & Found department to report the lost item. (Talk about salt on a wound, right?)

Or, the problem for you to manage everyone’s lost and found property.

Losing a personal possession can affect your customers’ overall experience. How your team manages this experience can impact it tenfold too.

The important thing to know is we understand your pain.

That’s why lost & found software for all types of properties exist. Whew.

The hard truth is that lost and found items are affecting your bottom line – regardless of your operation’s type or size!

You’ve got to change that.

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How to Choose Lost & Found Software for Your Property

October 25, 2016

This scenario happens at your property every day.

Barry from your security team picks up a lost cell phone near the restroom. He brings it to your lost and found counter.

Jessie is already on the phone, whispers “thanks,” and Barry is back on his way.

Jessie takes the cell phone to the storage closet, dumps the cellphone in a plastic container marked “Cell Phones,” and gets back to the day’s critical tasks.

Eventually, one of your guests realized they'd lost their phone. They call your property.

But, now you have a problem. Do you know your problem?

You don’t track anything!

Running your lost & found department proves complicated. It also causes guest services problems that you’re tired of dealing with all of the time.

But, it doesn’t have to be this way.

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Lost and Found Software Keeps All Departments Accountable

July 12, 2016

“Yes, certainly. We can take care of that for you,” you respond to Shari over the phone.

Shari has requested a proposal to host an event at your property.

You have a lot going on during event days like today, but always have time to seed another possible sale.

“Of course,” you continue.

While you and Shari continue your conversation, Jason from your security team walks up to the counter with a cell phone.

He puts the cell phone behind the counter. “Chris found this phone near men’s restroom 103-A,” he whispers to avoid interrupting you.

You nod from habit.

Eight minutes later, you finish your sales call with Shari. As you reach for the stapler, you see the lost cellphone Jason left behind.

You grab the phone. “Shoot, what was this for,” you exclaim.

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