“I’m tired of this,” you growl.
“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.
Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.
You start listing everything wrong with your operation. Nick smiles.
- “Confusing procedures prevent efficiency and effectiveness.”
- “Incident calls get overlooked due to lack of resources and time to respond.”
- “Incomplete documentation leads to legal battles and finger-pointing.”
- “Radio traffic clogs communication lines and prevents the exchange of critical information.”
- “No one is aware of the things that I know are occurring.”
You finally stop, because you realize this list can go on and on.
Nick looks at you, picks up his dry erase marker, and takes control.
“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.
Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:
- Quickly respond to incidents
- Complete accurate and digital reports
- Check off pertinent inspection items
- Report potential hazards
You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”