The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

4 Must-Know Scenarios That Require Valuable Solutions [Infographic]

May 02, 2017

“I’m tired of this,” you growl.

“We’ve got so many different types of incidents to deal with and even more inefficiencies,” you grumble.

Your second-in-command, Nick, has approached you in the past about making drastic operational improvements, so he lets you rant in hopes that today you have an epiphany.

You start listing everything wrong with your operation. Nick smiles.

  • “Confusing procedures prevent efficiency and effectiveness.”
  • “Incident calls get overlooked due to lack of resources and time to respond.”
  • “Incomplete documentation leads to legal battles and finger-pointing.”
  • “Radio traffic clogs communication lines and prevents the exchange of critical information.”
  • “No one is aware of the things that I know are occurring.”

You finally stop, because you realize this list can go on and on.

Nick looks at you, picks up his dry erase marker, and takes control.

“We’ve got incident after incident, and some are different – some are the same. But, there is a common thread that I believe valuable solutions can help with immediately,” he states.

Nick continues that “our overall performance is directly related to our team’s ability to,” and he writes these four factors on the dry erase board:

  • Quickly respond to incidents
  • Complete accurate and digital reports
  • Check off pertinent inspection items
  • Report potential hazards

You interrupt him before he can justify, “I couldn’t agree more. Now, what do we do?”

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4 Must-Know Scenarios That Require Valuable Solutions

November 10, 2016

Running a property is a big responsibility.

It can be fun, but it can also be challenging in many ways.

You deal with all sorts of things. From unhappy guests to disgruntled employees to vandalism, and even felonies.

Although you never know what you’re going to encounter on a daily basis, you do know there is always something.

You might even find it overwhelming.

It’s your duty to keep your property and the people on it safe, though, right?

But, that’s not always easy.

If you don’t have the resources to take care of business, it makes it worse.

Proactive operations know this. They have systems and processes in place to handle it all. Do you?

Do you have the right tools in place to manage any situation that could occur on your property?

Would you even know what to expect or how to respond when the time comes?

If you’re uneasy about today’s article – we get it!

It’s not the most comfortable feeling to face the fact that your operation has weaknesses.

But, we’re going to help you out today to get your Proactive Operations juices flowing.

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4 Crucial Scenarios Demanding Innovative Security Services [Infographic]

August 30, 2016


The shouting you hear is coming from your head. You’re overwhelmed with the responsibility of managing multiple properties.

Not only are you in charge of overseeing many properties, but also many different types of properties, ranging from office buildings to construction sites.

Your security teams must be alert and ready for any scenario to occur. The potential issues and incidents can range from disgruntled employees to severe crimes like assault.

“This is becoming too much to manage,” you tell your regional security director, Dan. Dan leads the Midwest and has been with your organization for 17 years.

You look at him as your go-to guy. He knows what he’s doing, and he also knows the security landscape always changes.

“I see the need for drastic improvements in our technology,” Dan says. “Now is a good time to look into incident management, guard tour, and inspection software for our properties,” he continues. “Most important, solutions that we can manage from wherever we are,” he adds.

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Convention Centers Boost Efficiency Using Location Inspection Software

December 17, 2015

Event day or planning day, it doesn’t matter.

If you’re charged with any role at a convention center, you know first-hand that processes, people, and information are vital to the efficiency of your operation.

Whether you’re the General Manager, Event Manager, Director of Operations, Director of Security, or the Director of Facilities, you’re tasked with making sure your property is running smoothly and looking good.

Location inspection software can quickly enhance your operation to help you achieve both.

We’re going to show you how this solution boosts your property’s efficiency by improving execution and accountability of staff, and the ‘flow of information’ between all of your departments – from administration to security.

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#1 Tool Convention Centers Use to Ensure Accountability

October 29, 2015

Whether you’re a general manager, director of operations or event manager at a convention center – your day starts early.

On event day, it’s a super long day. You start with emails, check phone messages, and respond to them all. That’s only the beginning and you’re probably ready for the door by 10 AM.

Does this sound familiar?

Now you have to walk the 1,000,000 plus square foot space you oversee looking at room sets, reviewing floor plans, and confirming pre-conference and post-conference meetings.

You’re busy. Really busy.

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