The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

How to Build an Incident Management Infrastructure for Useful Analytics

June 13, 2017

This is the year you've committed to change.

You’re going to fight hard against the forces of the status quo. You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it. You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready? Let’s get started.

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Text Communication: How to Ensure All Bad Deeds Are Seen & Reported

June 01, 2017

“The war in Syria is a conflict of the social media age. Everyone — the rebels, the government, ordinary citizens, everyone — has a cellphone,” according to Joe Palca’s recent NPR article entitled “Activists Build Human Rights Abuse Cases With Help From Cellphone Videos.”

“And that means almost no bad deed goes unrecorded by someone,” Palca continues.

According to the article, “A Syrian-born human rights lawyer in Washington, D.C., is collecting those videos, hoping someday they will be used to build criminal cases against the perpetrators of the violence.”

“But he also faces a major problem: The volume of videos is staggering,” writes Palca.

"We have 600,000 videos, and we're in the process of downloading almost 2,000 videos a day," says Mohammad Al Abdallah, executive director of the Syria Justice and Accountability Centre, a nonprofit supported by the State Department and a handful of European governments, in Palca’s NPR article.

This article caught our interest immediately. Why?

The power of text communication comes to mind.

Technology is evolving, and the benefits of a texting system can be profound for your property’s operation.

We get it; the obstacles for Abdallah are greater since he is challenged with reviewing hundreds of thousands of videos.

But, the key takeaway here is the opportunity technology such as this offers.

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Stop Writing Things Down: Why Pen & Paper is Bad for Business

December 20, 2016

Put your pen down.

Stop writing.

You know what you’re doing is bad for your operation. But, you’ve been doing it so long it’s hard to stop.

You’re using pen & paper.

Not just to write notes and doodle either.

You’re using pen and paper to record everything vital to your operation – especially incident reports.

The recording device that you’re using to capture important incident details is pen and paper.

How could you!?

Please, put your pen down, step away from the incident report on your desk, and read this article in its entirety.

Because we know you’ll tell us you’ll stop writing.

But, we don’t believe you.

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Why Your Airport Needs an Incident Management System

June 16, 2016

“That’s ours,” you yell to your son as he runs to the baggage claim conveyor belt.

He’s six years old and thinks he is Superman. He likes to carry the heavy bags. You play along because he thinks it is cool.

But, you do follow him to be sure nothing gets missed. Your wife and nine-year-old daughter walk back from the restroom.

Everyone is exhausted. You and your family just arrived home at Dallas Love Field airport from a Caribbean cruise. You like to travel a few times during the summer since your wife and kids are out of school. Your wife is a second-grade teacher at the local elementary school.

“Let’s go, Spencer,” you say to your son playfully as he groans. He gives you a look that tells you ‘he needs help but will not ask.' You smile, then walk over to assist him.

As you grab the large duffle bag from your son’s grip you assert, “I’m taking this one.” He quickly hands over the bag without resisting.

“100 yards to go,” you tell your wife. The two of you have been counting the hours until you have the kids passed out in the car. The car ride home is a sweet moment of peace and quiet.

As you all take your first step on the mat before the exit doors, you hear a man’s voice shouting, “Stay down, stay down!”

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How Security Companies Improve Liability Defense

December 22, 2015

Professional security companies depend on analytics and accurate documentation.

The reason? To help protect their client’s business from liability, and of course, their reputation.

The best companies are aware of recurring incidents, are able to predict and mitigate potential hazards that could occur, and have full documentation and analysis of all events.

Identifying these hot spots where incidents often arise is a key factor in successfully preventing future occurrences down the road.

It’s also the best way to proactively arm your team with the resources they need to respond efficiently, effectively, and expeditiously.

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