The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

3 Ways to Be a Successful Steward of Safety

June 27, 2017

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your guests, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

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How to Build an Incident Management Infrastructure for Useful Analytics

June 13, 2017

This is the year you've committed to change.

You’re going to fight hard against the forces of the status quo. You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it. You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready? Let’s get started.

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Top 4 Reasons Why You Need Mobile Apps for Events

June 06, 2017

“Received call from a guest. Their elderly father claimed to have slipped on a wet spill near the men’s restroom at Section 112.”

You hear this over the radio as you walk into the command center.

“How are we doing,” you ask your operations manager, Kristine.

She nods and continues her radio call.

“John, have you arrived on the scene,” she radios to one of your mobile supervisors, John. A few minutes later he responds.

“Yes, I’m here, but no one else is.”

You look at Kristine and shake your head in frustration. She’s frustrated too.

What’s happening here?

Are your teams ignoring calls? Are they missing the calls because there is too much noise over the radio? How are things getting overlooked?

What’s causing this inefficiency?

The confusion continues as your command center team tries to get personnel to the location.

Five minutes goes by. Seven minutes.

Now, it has been 15 minutes.

“We’re all leaving now. We took care of everything,” John calls in.

“What do you mean we’re all leaving,” Kristine responds.

“Oh sorry, everyone arrived on the scene after we last spoke,” he replies.

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How to Prepare Your Property for Adverse Weather [Infographic]

April 04, 2017

Most emergency planning prepares you for severe threats to your property.

You run through real-life scenarios for active shooters and bomb threats regularly.

But, there’s one vital piece of your emergency planning that’s much harder to anticipate and avoid.

Do you know what that is? Adverse weather.

Mother Nature’s level of impact is unpredictable and something you’ll never be able to prevent.

But, you can ready yourself. You can prepare your property and team for what’s inevitably coming your way – sooner or later.

You need to create procedures for adverse weather just like any other emergency situation. Do you have anything currently in place?

Once you get your procedures developed and then fortified for efficiency, you must leverage a solution to ensure emergency communication is flawless.

To ensure you have adequate procedures for adverse weather preparation and management, we created an infographic.

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Free up Radio Communication Channels With Mobile Apps

March 14, 2017

Your experience in Proactive Operations got you the Director position at your new property.

It’s just like any other event for your new team. But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements. So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio. Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

Read more →

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