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How to Choose Lost and Found Software for Your Property

July 11, 2017

Have you ever wondered if there was an easier and less expensive way to enhance customer experience and build loyalty?

We sure have.

Because let’s be real, losing an item at a property is such a bummer for your customers.

Forget about the trek to find the Lost and Found department to report the lost item, which just feels like salt on a wound; or the problem for you to manage everyone’s lost and found property.

Losing a personal possession can affect your customers’ overall experience and how your staff manages this experience can impact it as well.

The important thing to know is solution providers understand your pain.

That’s why lost and found software for all types of properties exist.

Lost and found items are affecting your bottom line, whether you oversee security operations, multiple housing units, sports events, convention centers, hotels, music festivals, airports, or ski resorts.

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The Best Way to Handle Your Special Guest Requests

June 20, 2017

Your first event of the season is underway.

The house is packed. You can feel the energy moving through the halls.

The sales team did a great job filling the seats – and your suites.

Every suite is full of excited guests.

But, you’re still nervous about service, even with all of today’s potential for revenue generation.

Why?

You know what’s going to happen an hour into the event once your VIPs and suite guests go through their food and beverages.

They’ll need more stuff.

But, your staff won’t be able to handle the influx of special guest requests coming through the phones.

How do you know this?

You don’t have a scalable way to handle requests.

If your staff is running around doing other important tasks, your guests will have to wait until they come back to their location to make any requests.

That’s right; your team can handle an average volume with their phones, radio, and a checklist.

But when the volume kicks up – things get overwhelming, and efficiency declines.

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The 4 Things Disney Can Teach You About Customer Service

April 25, 2017

One thing is for sure.

We all know you don’t have to visit Disney every day, weekend, or even every year to remember the impact it made on your life.

Experiencing the Disney ethos for the first time changes you, whether you’re a child or an adult.

Disney Cast Members (as they’re referred to) are trained from day one to deliver an experience worth writing about.

That’s why we’re writing about them.

With decades of life-changing experiences under their belt, it’s simple to understand that Disney is the guiding light for customer service.

Walt Disney said, “You reach a point where you don’t work for money.”

Simply put, the money exchange is not relevant to the memories that you want to create for your customers.

Provide a great experience, exceed customer expectations, and plenty of positive memories are created.

Oh and by the way….if you’re doing this, the money will follow.

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How to Choose Lost & Found Software for Your Property [Infographic]

February 21, 2017

Do you know of an easier and less expensive way to enhance customer experience and build loyalty?

We all know this: losing an item at your property is such an annoyance for your customers.

Forget about the slog to find the Lost & Found department to report the lost item. (Talk about salt on a wound, right?)

Or, the problem for you to manage everyone’s lost and found property.

Losing a personal possession can affect your customers’ overall experience. How your team manages this experience can impact it tenfold too.

The important thing to know is we understand your pain.

That’s why lost & found software for all types of properties exist. Whew.

The hard truth is that lost and found items are affecting your bottom line – regardless of your operation’s type or size!

You’ve got to change that.

Read more →

Give Your Guests What They Need This Valentine's Day

February 14, 2017

You’ve got dinner plans tonight.

So, you’re trying to get out of the office before 6:30 PM.

“Can you hold down the fort,” you ask your operations manager, Ryan. Ryan’s a recent college grad and isn’t celebrating Valentine’s Day.

He always reminds you how lucky you are to have him.

“Yeah, no problem. I’ve got everything covered. Tonight’s event shouldn’t be too bad,” he responds.

Five o’clock rolls around.

Guests start entering the property. It gets busy pretty quickly and most of the attendees for tonight’s concert are couples.

Before you know it, the usual incidents start entering your incident management system.

But, mixed with your high-priority incidents are more than the usual number of guest services requests.   

Today’s a romantic holiday, and you want to ensure that you exceed expectations so that everyone has a wonderful memory.

But, there are just too many guest requests coming into your command center.

Read more →

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