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Incident Management Mobile Apps Help Clear Communication Channels

September 12, 2017

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

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For Your Property, Wi-Fi Infrastructure Means Opportunity

August 03, 2017

“Residents of some Maine islands say lack of decent internet is keeping them from participating in the economy. Jobs are in short supply and telecommuting isn't practical,” according to Fred Bever’s recent Weekend Edition Sunday podcast on NPR entitled “For Maine Islands, Internet Means Opportunity.”

Weekend Edition Sunday’s host, Lulu Garcia-Navarro, explains in the opening comments of the report that “If you've ever dreamed of moving to an idyllic vacation spot, Maine's coastal islands offer a cautionary tale. Jobs are limited to lobstering, boat building and caretaking of summer residences. And lousy Internet service makes telecommuting difficult to impossible. But now some Maine lobstermen and would-be telecommuters are banding together to pay for costly infrastructure they hope will help preserve a threatened way of life.”

While Maine’s coastal islands are not your property, this story offers an excellent lesson.

The lack of Wi-Fi infrastructure present amongst properties is improving – we’ve certainly noticed. However, not all properties have invested in this upgrade.

In fact, Bever’s report is a cautionary tale on the current limitations associated with having limited or poor Wi-Fi infrastructure.

It’s also a familiar setback many organizations continue to face.

Communication between staff, whether they can perform their role on the fly, and your ability to interact and support guests is greatly influenced by your property’s Wi-Fi infrastructure.

How does your property match up? Is it up to par?

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3 Questions for the Proactive Leader of Your Property

July 13, 2017

“If Senate Republicans get their way, former Justice Department lawyer Christopher Wray will soon become the next director of the Federal Bureau of Investigation,” explains Carrie Johnson in their recent NPR article entitled “5 Questions For FBI Director Nominee Christopher Wray.”

According to Johnson, “Judiciary Committee Chairman Charles Grassley, R-Iowa, recently told reporters he hopes the nomination will ‘not languish’ and said it's his plan to get Wray confirmed before the August congressional recess.”

“But before any votes take place, Wray will have to face a series of questions about his background — and his backbone,” Johnson shares in the NPR piece.

According to Johnson, the following are the five questions Wray is expected to answer:

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The 4 Steps to Improving Communication Across Departments

April 06, 2017

Communication among departments on the days leading up to each event is always a challenge.

The chaos that results from bad communication is stressful enough.

But, the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning. Sound familiar?

How do you take control of all the chaos? How do you begin improving communication among all departments while getting the details you need on time?

Poor communication can have disastrous consequences. Don’t you think so?

It’s even worse when it accumulates and affects all areas of your operation. Right? Painful – we know.

But, don’t worry. You can fix it.

Let’s first consider why there may be a breakdown.

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Free up Radio Communication Channels With Mobile Apps

March 14, 2017

Your experience in Proactive Operations got you the Director position at your new property.

It’s just like any other event for your new team. But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements. So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio. Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

Read more →

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