The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

3 Questions for the Proactive Leader of Your Property

July 13, 2017

“If Senate Republicans get their way, former Justice Department lawyer Christopher Wray will soon become the next director of the Federal Bureau of Investigation,” explains Carrie Johnson in their recent NPR article entitled “5 Questions For FBI Director Nominee Christopher Wray.”

According to Johnson, “Judiciary Committee Chairman Charles Grassley, R-Iowa, recently told reporters he hopes the nomination will ‘not languish’ and said it's his plan to get Wray confirmed before the August congressional recess.”

“But before any votes take place, Wray will have to face a series of questions about his background — and his backbone,” Johnson shares in the NPR piece.

According to Johnson, the following are the five questions Wray is expected to answer:

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The 4 Steps to Improving Communication Across Departments

April 06, 2017

Communication among departments on the days leading up to each event is always a challenge.

The chaos that results from bad communication is stressful enough.

But, the icing is that it probably has caused you to deal with big hits to your budget as well.

The marketing team oversold their sponsorships, and they’ve decided to let you know – this morning. Sound familiar?

How do you take control of all the chaos? How do you begin improving communication among all departments while getting the details you need on time?

Poor communication can have disastrous consequences. Don’t you think so?

It’s even worse when it accumulates and affects all areas of your operation. Right? Painful – we know.

But, don’t worry. You can fix it.

Let’s first consider why there may be a breakdown.

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Free up Radio Communication Channels With Mobile Apps

March 14, 2017

Your experience in Proactive Operations got you the Director position at your new property.

It’s just like any other event for your new team. But, a whole new world for you.

It’s your shot to prove what you can do.

You were hired to make efficiency improvements. So, you’re charged with employing Proactive Operations here.

But, you’re not sure what to expect today.

Sixty minutes before today’s event starts, calls begin coming in through the incident management system and radio.

You notice something unusual but wait a little longer to diagnose the issue.

More calls come in.

This property has many more incidents than your former property, but they use the same resources.

“Jim, we have a wet spill at…,” you hear over the radio. Everyone is moving around the channels attempting to get some clarity.

You listen to the radio but are struggling to collect needed information.

“That’s the problem,” you exclaim.

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Start Building a Stronger Infrastructure Before the New Year

December 27, 2016

Infrastructure is a large part of what is required to employ Proactive Operations.

You can’t hit the level of performance needed for world-class recognition without it.

You can have an effective strategy and the right technology but miss the mark on infrastructure, and you’ll still be just shy of where you need to be.

Now, you probably already know you need to address your infrastructure. It’s why you’re reading this article.

Your communication channels are disjointed, you deal with regular bottlenecks, and no one is ever on the same page.

It troubles you, and you’re tired of it, right? A proactive leader knows to start the process before this year is over, and you’re already into 2017.

You’re ready for a stronger foundation going into the New Year.

But, you don’t know where to start.

That’s fine. We’re here to help.

Let’s get you geared up for 2017 by cementing the infrastructure you’ll need to achieve (and maintain) Proactive Operations for years to come.

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4 Ways to Improve Communication Across Departments at Your Property

July 05, 2016

“You did what?”

You snarl at your marketing manager.

Once again, the marketing team has oversold their sponsorships. This error attacks your budget. It forces you to be reactive.

But, what has you upset the most is that they decided to tell you this morning. The morning of the event. They’ve done this before, and you are tired of it.

“We need to fix this now,” you assert to Sarah, your marketing manager. She apologizes for the breakdown in communication. Her marketing specialist did not inform your team, but Sarah takes full responsibility.

“There has to be a way to improve communication throughout each department,” you say. The two of you begin formulating concepts.

You must first understand what’s causing communication challenges before you can address how to improve it.

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