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Providing Insight for the World’s Greatest Properties

Don't Deviate From Protocol to Get Reliable Results

July 06, 2017

“Science relies on the careful collection and analysis of facts. Science also benefits from human judgment, but that intuition isn't necessarily reliable. A study finds that scientists did a poor job forecasting whether a successful experiment would work on a second try,” writes Richard Harris in their recent NPR article entitled “Scientists Are Not So Hot At Predicting Which Cancer Studies Will Succeed.”

According to Harris’s article, “That matters, because scientists can waste a lot of time if they read the results from another lab and eagerly chase after bum leads.”

"There are lots of different candidates for drugs you might develop or different for research programs you might want to invest in. What you want is a way to discriminate between those investments that are going to pay off down the road, and those that are just going to fizzle," says Jonathan Kimmelman, an associate professor of biomedical ethics at McGill University in Montreal, in the NPR piece.

“Kimmelman has been studying scientific forecasting for that reason. He realized he had a unique opening when other researchers announced a multi-million dollar project to replicate dozens of high-profile cancer experiments. It's called the Reproducibility Project: Cancer Biology. Organizers have written down the exact protocols they would be using and promised not to deviate,” Harris continues.

Harris notes in their NPR article, "This was really an extraordinary opportunity,’ according to Kimmelman because so often scientists change their experiment as they go along, so it's hard to know whether a poor forecast was simply because the experiment had changed along the way.”

Now, while you’re not forecasting results of cancer studies, we found a lesson to be learned here.

Do you see it?

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3 Ways to Be a Successful Steward of Safety

June 27, 2017

You’re tasked with being the steward of safety at your property.

Ponder that responsibility.

Now, take a deep breath – because it’s a big responsibility.

The security of your guests, co-workers, boss, and every single person who enters your property lies on your shoulders.

You’re always collecting and analyzing tons of information.

From do this, to do that, you’re always faced with supplemental training, new policies or changes in industry best practices, and then tasked to train and monitor your team.

Are they doing everything they need or could be doing?

How do you keep up with all that? How do you know what best practices should be in place for your property?

Don’t you sometimes feel like the tail of a wagging dog?

Let’s change that today.

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How to Build an Incident Management Infrastructure for Useful Analytics

June 13, 2017

This is the year you've committed to change.

You’re going to fight hard against the forces of the status quo. You’ve embraced becoming a data-driven leader.

We like to hear that.

Empowering your staff with the ability to communicate effectively will give you the information to fully understand your operation.

It’s the only way to manage because now you’ll know what you’re managing!

You get it. You want it.

You need it!

Any other day we’d tell you why it’s so important to institute best practices and then give you the how.

But today, we’re going to show you how to put your incident management infrastructure in place first.

Then, we’ll show you all the reasons why your new foundation will give you Proactive Operations, on so many levels.

Are you ready? Let’s get started.

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Use Analytics to Close Out This Year (& Prepare for the Next)

December 29, 2016

2017 is fast approaching.

You need to find out how ‘fast’ your team performed this year.

That way, you can figure out what improvements or changes are needed for the upcoming year.

So, what does your operation look like?

Are you responding to incidents efficiently? Do you have the right amount of resources available? How are your staffing levels? Is it time to invest in a unified solution?

You need to answer these questions, but how?

We’ll save you the guess work.

You need to use analytics, which means you need the ability to capture data that results in purposeful analytics.

Do you have Proactive Operations in place? Are you in a position to rely on your data? Can you trust it?

You need to close out 2016 and get ready for 2017. Today is a great day to start.

But, the only way to do it successfully is by looking at your numbers.

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Start Building a Stronger Infrastructure Before the New Year

December 27, 2016

Infrastructure is a large part of what is required to employ Proactive Operations.

You can’t hit the level of performance needed for world-class recognition without it.

You can have an effective strategy and the right technology but miss the mark on infrastructure, and you’ll still be just shy of where you need to be.

Now, you probably already know you need to address your infrastructure. It’s why you’re reading this article.

Your communication channels are disjointed, you deal with regular bottlenecks, and no one is ever on the same page.

It troubles you, and you’re tired of it, right? A proactive leader knows to start the process before this year is over, and you’re already into 2017.

You’re ready for a stronger foundation going into the New Year.

But, you don’t know where to start.

That’s fine. We’re here to help.

Let’s get you geared up for 2017 by cementing the infrastructure you’ll need to achieve (and maintain) Proactive Operations for years to come.

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