It baffles us how often we discuss all the actions that lead to increased or decreased response times, such as awareness and communication, without actually focusing on the value of response times in general, and why they are so darn important at your facility or venue.
Well, now we’re experiencing clear skies and warm weather down here in Florida, so lucky for you we’re thinking clearly again.
Here are 4 definite reasons why response times matter at your venue:
- Increased customer satisfaction leads to higher guest retention. Quickly handling a guest complaint or providing a wheelchair to a disabled guest a few minutes sooner – that’s effort that gets noticed.
- Faster response minimizes short term and long term impact of incidents. A minor medical situation turns severe as a result of delayed response, leading to a legal case that affects your venue financially. You don’t want to lose lots of money over spilled milk, that’s for sure.
- Response times have a ripple effect influencing other areas of your operation, good or bad. Long response times may put you ‘behind the eight ball’. This is neither the time nor the incident for playing catch-up.
- Analyzing incident response times provides you understanding about your weaknesses. That way, you can improve your processes and strengthen your protocols. It’s an added supplement to that morning V8 drink.
This stuff matters. It really does. That’s ‘why’ we need your help. We'd like to get your input, because we're sure there are reasons we can add to this list that relate to your specific type of venue, that we didn’t think of. Let’s be honest, you’re the experts. So do us all a favor and share the wealth...of knowledge that is.
We're eagerly awaiting your thoughts!
