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3 Questions for the Proactive Leader of Your Property

July 13, 2017

superhero businessman looking at city skyline at sunset.png“If Senate Republicans get their way, former Justice Department lawyer Christopher Wray will soon become the next director of the Federal Bureau of Investigation,” explains Carrie Johnson in their recent NPR article entitled “5 Questions For FBI Director Nominee Christopher Wray.”

According to Johnson, “Judiciary Committee Chairman Charles Grassley, R-Iowa, recently told reporters he hopes the nomination will ‘not languish’ and said it's his plan to get Wray confirmed before the August congressional recess.”

“But before any votes take place, Wray will have to face a series of questions about his background — and his backbone,” Johnson shares in the NPR piece.

According to Johnson, the following are the five questions Wray is expected to answer:

  1. “Will you be loyal to the justice system or to the president?”
  2. “Speaking of Russia, your law firm, King & Spalding, has represented clients in that country. Please describe your involvement.”
  3. “During your tenure at the Justice Department, after the attacks on Sept. 11, 2001, you were part of a team protecting national security. What was your involvement in the detainee interrogation program and what did you do about abuses?”
  4. “Are you prepared to resign if you see a violation of laws, rules or norms by your superiors at the Justice Department or anyone in the White House?”
  5. “Your predecessor at the FBI, James Comey, has testified the bureau has open investigations in every state into possible threats posed by people radicalized by the Islamic State. What tools would you deploy to attack that threat?”

While the purpose of today’s article is not to address United States politics, we’re sure you’d agree that these questions force Wray to be transparent, consistent, and accountable.

Do you agree?

We think it’s a smart approach, which is why we have a few questions for you to see whether you’re a proactive leader for your property.

A Series of Questions a Proactive Leader Can Answer Confidently

It’s time to face the state of your operation and determine how you’ll handle it moving forward.

Let’s get started.

1. Do you continuously reference the ACDA Principle to ensure your strategy is evolving to maximize your performance and keep your customers safe?

Do you look at your strengths and weaknesses and what critical processes are missing?

It’s important to ask specific and sometimes tough questions about the current state of your operation.

Ask the questions that revolve around the Principle’s core (e.g. awareness, communication, documentation, and analytics).

  • How can we improve our awareness of potential issues and incidents?
  • What would enhance our communication?
  • Do we have accurate and complete digital documentation capabilities?
  • Can we analyze the past to improve and optimize the future?

Always come back and evaluate your strategy, especially if you realize that your operation is missing something.

2. Have you designed and developed an infrastructure that allows for a smooth flow of information between your departments?

Do you have organized command centers based on the needs of your property’s operation?

  • Do you have a front-of-house and back-of-house command center?
  • Which teams reside in each of your command centers?
  • Who is the go-to person for communicating with the other control center?

Organization of departments is essential to avoid interdepartmental communication conflicts.

An infrastructure will help you limit (maybe even eliminate) the chatter between departments.

3. Is a unified solution deployed throughout your property or are you still using individual tools?

If you’re using individual tools for different purposes and departments, inefficiency is probably a part of your daily routine.

But, you can fix it.

Introduce a unified solution that consists of everything from text communication to lost and found software. It’ll make you the proactive leader your team needs.

Everyone will work smarter to give your customers the best service they deserve.

Over to You

We get it; you’re not taking the reins and becoming the next FBI director. But, transparency, consistency, and accountability are three traits recognizable in every proactive leader.

Now, the only question that remains is, are you the proactive leader your property needs?

Learn how to employ Proactive Operations using strategy, infrastructure & technology.

Topics: Communication, ACDA Principle, Proactive Operations, Unified Solutions

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