The ISS 24/7 Blog

Providing Insight for the World’s Greatest Properties

The 7 Ways Preventive Maintenance Software Reduces Downtime

September 19, 2017

Preventive maintenance software helps managers reduce operational and equipment downtime.

Since your maintenance department is the foundation for your property, viewing it as a cost center is no longer an option.

Lackluster employees, incomplete procedures, and overall low efficiency can lead to more time spent working on the equipment than it actually working.

What’s the effect of this?

The scariest result of all is lost dollars – lots of them!

We’ve realized downtime is a disastrous consequence for managers.

Introducing preventative maintenance software to your maintenance team allows for your well-thought-out plans to be put into action.

Read more →

3 Things Stopping Your Advancement to Operation X

September 14, 2017

"Early leaks of new designs had stirred anticipation for Apple's new smartphone — and on Tuesday Apple delivered on all the predictions with a $699 iPhone 8 and a $999 special-edition iPhone X (as in '10')," writes Alina Selyukh in their recent NPR article entitled "Apple Unveils Three New iPhones, But The Watch Sends Shares Up."

Selyukh continues that "The 10th-anniversary iPhone is the biggest redesign in years, with an all-screen front that eliminates the home button and can use facial recognition to unlock the display."

That's not all either.

According to the NPR article, "CEO Tim Cook says that the Apple Watch has now become 'the No. 1' watch in the world — beating even traditional watchmakers like Rolex."

iPhone X.

No. 1 watch in the world.

Apple doesn't rest on its laurels, does it? Then, why should you?

Question: Do you believe your operation has made its latest iteration to "Operation X?"

If not, what's inhibiting you? We think we know.

Read more →

Incident Management Mobile Apps Help Clear Communication Channels

September 12, 2017

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

Read more →

Convention Centers Skyrocket Efficiency With Location Inspection Software

September 07, 2017

Do you oversee operations at a convention center?

If you’re charged with any role at one, you know that processes, people, and information are vital to your efficiency.

Your role doesn’t matter either.

You’re still tasked with making sure your property is running smoothly and looking good.

Location inspection software can quickly enhance your operation to help you achieve both.

We’re going to show you how this software solution augments your property’s efficiency.

  • Improve execution and accountability of staff and the control of information between all of your departments.

As a leader of your convention center, the safety, experience, and lasting impression you create for your guests, always rests on your shoulders.

Do you agree?

These solutions help. And, we’re going to show you how.

It’s time to increase efficiency at your property using location inspection software.

Are you ready?

Read more →

How to Avoid Guest Services Pitfalls

September 05, 2017

Your largest event of the year is taking place.

Your guest-to-staff ratio is 15:1, and the incident calls immediately start coming into the command center.

Between each incident call, you’re receiving eight to 10 guest requests for random customer issues.

Guests in their suite or VIP section are making one food and beverage call after another.

Wheelchair requests are coming in hand over fist with no end in sight.

Your team is challenged with mitigating the high frequency of incidents occurring.

Your staff is having trouble handling guest requests coming in through the radio, and the calls are so backed up people are complaining – some have even left.

There’s no differentiation of inflow and outflow for requests versus incidents.

Your incident calls are taking priority, and wheelchairs aren’t making it to the guest.

People aren’t getting their food or drink, and housekeeping issues are being neglected.

Routing all calls through one individual is creating chaos and breaking down the operation when it should be moving quickly.

Your operation suddenly falls behind, leaving you helpless.

How do you respond? Your team is in disarray.

Do you have any idea how to pull them out of this mess?

Read more →

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